Non-Emergency Medical Transportation

These services are for members with full Medicaid benefits who need travel reimbursement or a ride to get to their medical appointments.

Eligible members will receive Non-Emergency Medical Transportation (NEMT) services from different NEMT brokers depending on their eligibility status and whether they receive coverage directly from Iowa Medicaid Fee-for-Service or are enrolled in the IA Health Link managed care program. An NEMT broker is a contracted provider with the Iowa Department of Human Services (DHS), the Iowa Medicaid Enterprise (IME), and the IA Health Link Managed Care Organizations (MCOs). The broker checks member and trip eligibility, handles claims, and follows up on trips and claims.

How to Request a Ride

Rides are arranged through a transportation broker. Members must schedule a ride with the broker at least two working days before the medical appointment. In some cases, rides can be arranged with less than two days' notice if there is an urgent need.

If something changes and you can no longer attend your appointment, you must contact the transportation broker and cancel the ride.

The broker you call depends on whether you receive services through a Managed Care Organization (MCO) or through Fee-for-Service (FFS). 

Ride Services:

Iowa Total Care Molina Healthcare Wellpoint Fee-for-Service

877-271-4819 866-849-2062 844-544-1389 866-572-7662

Broker: MTM Broker: MTM Broker: MTM Broker: MTM

Southern Iowa Trolley does not direct bill insurance.