Non-Emergency Medical Transportation

These services are for members with full Medicaid benefits who need travel reimbursement or a ride to get to their medical appointments.

Eligible members will receive Non-Emergency Medical Transportation (NEMT) services from different NEMT brokers depending on their eligibility status and whether they receive coverage directly from Iowa Medicaid Fee-for-Service or are enrolled in the IA Health Link managed care program. An NEMT broker is a contracted provider with the Iowa Department of Human Services (DHS), the Iowa Medicaid Enterprise (IME), and the IA Health Link Managed Care Organizations (MCOs). The broker checks member and trip eligibility, handles claims, and follows up on trips and claims.

If you qualify for the following programs, you must call Medicaid Fee-for-Service directly to arrange transportation. You may specify you want your trip scheduled with Southern Iowa Trolley.

Medicaid Fee-for-Service 
If you are covered under the FFS program, contact 1-866-572-7662 (Toll-Free)

IA Health Link-covered service

• If you are covered under Amerigroup Iowa, Inc. contact Modivcare at 1-844-544-1389

• If you are covered under Iowa Total Care, contact Access2Care at 1-833-404-1061

For more information or questions on eligibility, contact IME Member Services at 1-800-338-8366, Mon – Fri, 8am - 5pm. 

Southern Iowa Trolley does not direct bill insurance.