The Centers for Disease Control and Prevention (CDC) has announced a federal mask requirement for transit systems to mitigate the risk of COVID-19 based on President Joseph R. Biden’s Executive Order 13998, issued January 21, 2021. The Transportation Security Administration soon followed with a security directive implementing the CDC order.
Science-based measures are critical to preventing the spread of COVID-19. Mask-wearing is one of several proven life-saving measures, including physical distancing, appropriate ventilation, vaccination and timely testing, that can reduce the transmission of COVID-19. Requiring masks will protect America’s transit workers and passengers and help control the transmission of COVID-19.
On April 30, TSA extended the face mask requirement for all transportation networks, including public transportation, through September 13, 2021.
Southern Iowa Trolley, through its employees, is dedicated to serving the general public’s mobility needs by providing affordable, safe, secure, timely and clean transportation for all our customers, including persons with disabilities and to provide a professional working atmosphere for all Southern Iowa Trolley personnel.
Southern Iowa Trolley provides door to door service in seven Southwest Iowa counties. Adair, Adams, Clarke, Decatur, Ringgold, Taylor and Union.
We have drivers available Monday-Friday in the following towns: Greenfield, Corning, Osceola, Leon, Mt. Ayr, and Creston. For all other areas, please contact dispatch or the scheduler for availability and pricing.
This form of public transportation is unusual yet very much appreciated by all who use the service in our rural towns. With just one call you can have a bus or van pick you up at your front door and drop you at the location of your choice. Our dispatchers are friendly and helpful. We can set up an appointment for you in advance or the same day service is also available. All our drivers are trained professionals with the safety of our passengers in mind. They are always willing to escort you, door to door, and every vehicle is ADA accessible. This demand response service by Southern Iowa Trolley provides, allows riders of all ages the ability to get to medical appointments, grocery stores, to friends and families homes, school, or activities, all while maintaining a sense of security yet independence.
For all your transportation needs please contact us for information or visit our web site. Tickets can be purchased from the driver in your town or in dispatch office in Creston. Cash, checks and credit card payments through Square are accepted at the office or over the phone.
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For more information on the Southern Iowa Trolley civil rights program and the procedures to file a complaint, contact the Transit Director at 866-782-6571 ext. 100; (Relay Iowa 711); email firstname.lastname@example.org or email@example.com, or visit our administrative office located at 215 E. Montgomery St., Creston, IA 50801.
If you have any questions or need help filing a civil rights, conscience or religious freedom, or health information privacy complaint, you may email OCR at OCRMail@hhs.gov or call the U.S. Department of Health and Human Services, Office for Civil Rights toll-free at: 1-800-368-1019, TDD: 1-800-537-7697. You may visit https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf for the complaint portal system.
The U.S. Department of Health and Human Services also provide alternative formats (such as Braille and large print), auxiliary aids and services (such as a relay service), and language assistance.