Southern Iowa Trolley services are available to everyone

SOUTHERN IOWA TROLLEY hereby gives public notice of its policy to assure full compliance with Title VI of the Civil Rights Act of 1964.

NOTICE to The Public

Southern Iowa Trolley operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Southern Iowa Trolley.

For more information on the Southern Iowa Trolley civil rights program, and the procedures to file a complaint, contact 866-782-6571, (Relay Iowa 711); email [email protected]; or visit our administrative office 301 Industrial Parkway, Creston, IA 50801.

Title VI Process

Policy Statement

Southern Iowa Trolley (SIT) is committed to providing its programs and services without discrimination based on race, color, or national origin, consistent with Title VI of the Civil Rights Act of 1964 and applicable requirements. No person shall be excluded from participation in, denied the benefits of, or subjected to discrimination in SIT’s federally assisted programs on these grounds.

It is SIT’s objective to:

  • Provide transportation service fairly and consistently, without discrimination based on race, color, or national origin.

  • Seek meaningful public input, including input from minority communities, people with limited English proficiency, and other underserved residents.

  • Identify and address barriers to obtaining service information, making reservations, understanding fares and policies, and participating in decisions.

  • Provide timely, effective language assistance based on SIT’s LEP Plan, including interpretation and appropriate translated materials.

  • Receive and review discrimination complaints promptly, document findings, and implement corrective action when warranted.

All SIT employees share the responsibility for carrying out SIT’s commitment to Title VI. The Transit Director serves as SIT’s Title VI Coordinator and is responsible for day-to-day implementation, complaint intake and investigation, staff guidance, language assistance arrangements, records, and program review. Management, dispatchers, drivers, other employees, and applicable service contractors share responsibility for carrying out SIT’s nondiscrimination commitment. The Board of Trustees reviews and approves the Title VI Program and material policy changes.

A complaint involving the Title VI Coordinator will be referred to the Board Chair for assignment to an independent person. Complaints involving disability or other protected grounds will be directed to the appropriate process while any Title VI allegations are also addressed.

Complaint Process

Any person who believes they have been subjected to discrimination under the ADA based on their disability may file a complaint within 180 days by either: