Southern Iowa Trolley (S.I.T) is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers.  To ensure equality and fairness, Southern Iowa Trolley is committed to making reasonable modifications or accommodations to our policies, practices and procedures to ensure individuals with disabilities have equal access to Southern Iowa Trolley services.

Reasonable modifications do have limitations are not intended to:

  • Cause a direct threat to the health and safety of others
  • Constitute a fundamental alteration in S.I.T. services, programs or activities
  • Not necessary to provide equal access to an S.I.T. service

Considerations when making a reasonable modification request:

  • Individuals requesting modifications shall describe what they need in detail and in order to use the service by completing our Reasonable Modification Request Form, CLICK HERE and return to Southern Iowa Trolley at 215 E. Montgomery.
  • Individuals requesting modifications are not required to use the term “reasonable modification” when making the request
  • Whenever feasible, requests for modifications shall be made and determined in advance, before the transportation provider is expected to provide the modified service
  • Where a request for modification cannot be made and determined in advance, (because of a condition or barrier at the destination of an S.I.T. service of which the individual was not aware), S.I.T. shall make a determination of whether the modification should be provided at the time of the request

Whenever possible, please make the request in advance, before the modification is needed to access the service.  Southern Iowa Trolley will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, its services.

Complaints – Any person who believes that he or she, or any class of individuals, or in connection with any disadvantaged business enterprise, has been or is being subjected to discrimination prohibited by Title VI of the Civil Rights Act of 1964, the American with Disabilities Act of 1990, Section 504 of the Vocational Rehabilitation Act of 1973, and/or the Civil Rights Restoration Act of 1987, as amended, has the right to file a complaint.

No Individual or agency shall refuse service, discharge or retaliate in any manner against any persons because that individual has filed a discrimination complaint, instituted any proceeding related to a discrimination complaint, testified, or is about to testify, in any proceeding or investigation related to a discrimination complaint, or has provided information or assisted in an investigation.

  • A discrimination complaint form must be filed within 180 Calendar days of either:
    • The alleged Act of discrimination;
    • Date when the person(s) became aware of the alleged disc
    • shall describe what they need in detail and in order to use the service by completing our Reasonable Modification Complaint Form, CLICK HERE and return to Southern Iowa Trolley at 215 E. Montgomery.

Requests for modifications or complaints can be made by contacting Southern Iowa Trolley, Transit Director, Leesa Lester, (641) 782-6571, trandir@southerniowatrolley.org, or mail the completed form to 215 E. Montgomery St., Creston, IA 50801.  S.I.T. will review the request in accordance with its reasonable modification plan.  All information will be kept strictly confidential.