Southern Iowa Trolley (S.I.T) is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, Southern Iowa Trolley is committed to making reasonable modifications or accommodations to our policies, practices and procedures to ensure individuals with disabilities have equal access to Southern Iowa Trolley services.
Reasonable modifications do have limitations are not intended to:
Considerations when making a reasonable modification request:
Whenever possible, please make the request in advance, before the modification is needed to access the service. Southern Iowa Trolley will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, its services.
Complaints – Any person who believes that he or she, or any class of individuals, or in connection with any disadvantaged business enterprise, has been or is being subjected to discrimination prohibited by Title VI of the Civil Rights Act of 1964, the American with Disabilities Act of 1990, Section 504 of the Vocational Rehabilitation Act of 1973, and/or the Civil Rights Restoration Act of 1987, as amended, has the right to file a complaint.
No Individual or agency shall refuse service, discharge or retaliate in any manner against any persons because that individual has filed a discrimination complaint, instituted any proceeding related to a discrimination complaint, testified, or is about to testify, in any proceeding or investigation related to a discrimination complaint, or has provided information or assisted in an investigation.
Requests for modifications or complaints can be made by contacting Southern Iowa Trolley, Transit Director, Leesa Lester, (641) 782-6571, firstname.lastname@example.org, or mail the completed form to 215 E. Montgomery St., Creston, IA 50801. S.I.T. will review the request in accordance with its reasonable modification plan. All information will be kept strictly confidential.